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Career as a Front Office Receptionist


WHAT DOES A FRONT OFFICE RECEPTIONIST DO?

A receptionist day-to-day work would include:

  • Greeting visitors and directing them to the correct person

  • Managing the visitor’s book and giving out security passes

  • Answering inquiries in person, by phone and on email

  • Providing or sending out information

  • Managing a booking system

  • Providing refreshments

  • Keeping the reception area tidy

  • Handling company inquiries


EDUCATION REQUIREMENT:

  • The eligibility criterion to become receptionist could be a high school diploma

  • There are few companies which look out for qualified professionals in that aspect a bachelor’s degree may be required for the personnel’s

  • Many companies also train their receptionist with people management skills and communication skills.


TRAINING:

MNC and good corporate companies will definitely look for more specific skills. This type of organisation will want you to be trained. So they conduct short term job training. This training covers procedures for visitors and telephone and computer use. Medical and legal officers instruct new employees on privacy rules


RECEPTIONIST SKILLS:

  • Telephone skills

  • Verbal communication

  • Listening

  • Professionalism

  • Customer focus

  • Organization

  • Informing others

  • Handles pressure

  • Supply management


CAREER PATH:

The service of front desk executives are required in any big hospital, office, advertising agency, construction company etc.

  • Secretary

  • Supervisor

  • Head receptionist

  • Lead supervisor


AVERAGE SALARY:

A fresher in this field would get 15000 per month. So the average salary is around 2-3 lakh per annum, where it increases after years.


FREQUENTLY ASKED QUESTION:

What is the work of a front desk and receptionist?

ANS: The function of front office is to directly get in touch with customers, and is usually the first place that customers get to. Staff working in the front office can also deal with simple tasks, such as sorting out emails, helping out on printing and typing works.


What are the qualities of front office staff?

ANS: Personal hygiene, calmness, diplomacy, retention ability, good manners, cheerfulness, problem solver, reference point and personal grooming.


YOUTUBE REFERENCES:


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